Customer service robot temi
Enabling labor-saving and unmanned operation in showrooms, museums, and exhibition halls.
Do you have any problems like this ?
Labor shortage and rising labor costs
Labor shortage and rising labor costs
Due to a shortage of staff, we are unable to cope when there are multiple visitors at once.
Variation in customer service quality
The quality of the explanation can vary depending on the knowledge and experience of the person in charge.
Restrictions on business hours and location
We're missing out on customers from far away and those who come late after work.
Delays in handling inbound tourism
We are unable to secure multilingual staff, resulting in low customer satisfaction among our international clients.
Temi will solve that problem!
temi isA multi-purpose, AI-equipped, advanced robot.
By automating the guidance process and switching to remote customer service as needed,
We will expand our capabilities while compensating for labor shortages.
Autonomous telerobot
temi
Two functions in one device
Hybrid operation is possible!
01 Automated guidance
02 Remote Customer Service
Benefits
Labor shortage eliminated
Remote customer service allows one person to handle multiple locations. Standardized explanations are handled by automated guidance (multilingual support), minimizing the burden on on-site staff.
Human resource utilization and education
Experts will provide centralized, remote support for specialized questions received from all locations.
Improved store operation efficiency
By utilizing AI and online technologies, we achieve "customer service without waiting." This enables showroom operations with minimal staff and no lost opportunities.
Improving customer experience
By utilizing AI operators and online coordinators, it's possible to minimize staffing while maintaining high customer satisfaction without compromising service quality.
temi's functions
Automatic guidance function
Replacing and streamlining explanation tasks previously performed by humans.
By creating a program in advance, the robot can automatically move and provide explanations. With just one touch of a button on temi's touch panel, an automated guided tour with movement begins. The robot accurately transmits the programmed information, ensuring that customers receive consistent and accurate information every time.
Specific usage scenarios
Guided tour of the facility's exhibits
In housing showrooms and museums, temi acts as a guide, leading visitors along the way. It automatically stops at each spot, and tells the story of its attractions through videos and audio synchronized with the screen.
Substitute receptionist/guide
Temi will greet and assist visitors. With a single touch, Temi will escort them to their desired meeting space or exhibition area. Smooth guidance is possible even in large facilities.
Patrol announcement
The system automatically patrols the exhibition hall on a regular basis, playing promotional videos for new products, announcing closing times and event start times via speakers.
Remote customer service (video call) function
Labor-saving and stable explanation quality
Staff can connect to temi remotely to answer customers' questions and address any concerns they may have. Robot operation, including temi's movement, is possible via video call. Staff can converse with on-site personnel "as if they were there," allowing them to tour the showroom with customers remotely, gauge their reactions, and provide explanations accordingly.
Specific usage scenarios
Remote customer service by specialist staff
Specialist staff will connect remotely to answer advanced questions and provide detailed explanations.
Online support at multiple locations
Even in small stores or unmanned locations, remote staff can respond to customer calls via video call. Since one person can manage multiple stores, operations can be significantly streamlined.
Online viewing and inspection
Even customers who find it difficult to visit in person can log in to temi from home and freely tour the building. They can zoom in to check areas of interest, allowing them to consider their options with the same level of confidence as a physical visit.
AI Operator Function
Enabling autonomous customer service with multilingual support
iPresence develops and customizes software to address your specific needs. Even when staff are unavailable or attending to other customers, the AI ensures that customers are not left alone and completes the initial response. It creates customized prompts for your company, functioning as a personal concierge.
Specific usage scenarios
24/365 instant response
Learn FAQs about specifications and product details. Answer customers' questions accurately on the spot without making staff wait.
Inbound correspondence
Real-time communication is possible in multiple languages, including English and Chinese. You can provide consistent service to customers worldwide, even without staff fluent in multiple languages.
Case Studies
[Case Study] PRCP & WPCA2025 | International Conference Seminar Guidance Robot
[Case example] Tour guide /temi is a prince avatar and an exhibition guide! [TOCHKA]
[Case Study] Utilization of temi's AI function: Produced by TOCHKA "Leaving Earth" Exhibition
Introduction flow
Proposal and live demonstration
Proposal and live demonstration
We accurately understand our customers' specific needs and challenges, and propose the most suitable utilization plan.
- Providing usage ideas
- Introduction of other companies' cases
- Briefing session held
- Paid short-term rental
- Support for implementation planning
- Proposal creation support
Introduction/installation support
Introduction/installation support
We'll support you every step of the way, from the most suitable contract to speedy delivery, ensuring a smooth start to using the service.
- Long term rental available
- Lease company introduction possible
- Commercial distribution can be adjusted
- Delivery time approximately 10 business days
- Shipping company regular service
- Dedicated cardboard case
Operation support
Operation support
Even after implementation, we provide ongoing support to ensure successful adoption and maximize effectiveness.
- System updates will be made as needed.
- New feature introduction
- Sequence creation support
- Introducing case studies of new companies
- Additional proposal support for usage ideas
- Additional lectures available during visits
iPresence
Why we’re chosen
Supports diverse customization options
Supports diverse customization options We have extensive experience in customizing temi to suit various uses and situations. Please feel free to contact us regarding business-specific AI operators, integration with web applications, and more.
Support
Support We provide comprehensive operational support to ensure you continue to make the most of temi. We offer ongoing support including operational planning, configuration assistance, and advice on peripherals and the environment.
FAQ
Q Is it easy for anyone to use the robot controls?
The operation is simple, but there are individual differences until you get used to it.
Q Do you offer demonstrations or short-term rentals?
Rentals are available from as short as one day. Details:https://ipresence.jp/rental/ .
Q What will be the operating terminal?
It can be operated from a smartphone (iPhone or Android), iPad, or PC.
Comparison with other companies' products
(robot)
(software)
Detailed information about the site
Provided in real time
You can see the opponent's video,
It is difficult to confirm the details on site.
You can see the opponent's video,
It is difficult to confirm the details on site.
You can see the opponent's video,
It is difficult to confirm the details on site.
While on a video call, follow and
Remote control is possible.
Voice calls only
Support using avatars, etc.
Diverse customization options
While on a video call,
Screen sharing is possible.
It actually exists on site,
It has a physical presence.
It actually exists on site,
It has a physical presence.
You can see the other person,
It has no physical presence.
You can see the other person,
It has no physical presence.
Only initial setup is required.
No further preparation is needed.
Only initial setup is required.
No further preparation is needed.
Only initial setup is required.
No further preparation is needed.
Cameras, microphones, etc.
Installation is required for each meeting.
Unmanned showrooms
"temi" enables labor savings.
We will propose customized usage methods tailored to your needs.
Please feel free to contact us if you would like to request a live demonstration or case study!
