iPresence Co., Ltd. is ICM-HUB andNarita International Airport CorporationIn collaboration with ICM-HUB, we conducted a demonstration experiment of a virtual assistant passenger guide robot at Narita Airport's Terminal 3 from December 8 to December 26, 2025. This experiment combined a conversational AI application specialized in airport guidance provided by ICM-HUB and an autonomous mobile service robot provided by iPresence.temiThis was achieved by combining the following.

The background to the demonstration is the structural issues that have become apparent in airport operations, such as the difficulty in securing guidance staff due to a labor shortage, the growing need for multilingual support due to the increase in inbound tourists, and the operational burden of handling airport-related inquiries concentrated on tenant stores.In response to these issues, this demonstration was positioned as a new approach that does not replace human work, but rather complements and substitutes it, thereby raising the overall operational quality.

The demonstration took place near the information counter on the second floor of the main building of Terminal 3, and in the post-security area (international flights) on the third floor of the main building. The conversational AI installed on temi responded to passenger inquiries in a natural dialogue format, providing immediate responses to questions about routes and flight status. Through operation in an actual airport environment, the demonstration was verified from the perspectives of user acceptability, effectiveness in promoting usage, accuracy and clarity of answers, impact on staff willingness to collaborate, and effectiveness as a substitute for or complement to human response.

The value that this demonstration aims to achieve is to update airport operations itself through physical AI, which combines robots and AI. The goal is to establish a sustainable and innovative collaborative model that maximizes the value of tasks that should be performed by humans, while also standardizing service quality, supporting multiple languages, and anticipating the possibility of 24-hour support in the future. Based on the results of this demonstration, consideration will be given to full-scale implementation in the future.

For more details on this initiative, please see the official press release from Narita International Airport.

https://www.narita-airport.jp/ja/company/media-center/news/20251208_airobottest/

In addition, the demonstrationChiba TelevisionThe footage has also been released as an interview with the company. You can see what it's like to operate the system on-site through the video.

https://youtu.be/NwWiDEUCwjM