1. What is a guide robot? How to choose the right one for your purpose

Guide robots are robots that guide and provide information to visitors in commercial facilities, offices, hospitals, etc. In recent years, they have been introduced in various places for the purpose of digitalization, resolving labor shortages, and improving customer satisfaction.Installation form/monitorpowered by Ofpresence or absence·voice対 応Method ofMovement method・対 応Way such asPerspectiveGuidance fromMech robotTheSortIslandThe guide robot hasIt is important to choose the right robot for your purpose.

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guideMech robotIt is,monitor Ofpresence or absenceByAlsobigFeatures,Make use of OfWidth 異From the perspective of visual information provision and operability, the presence or absence of a monitor is also an important classification axis.

1.2.1 monitorpowered by型Mech robot

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1.2.2 monitorNonOn-board typeMech robot

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1.3.1 SynthesisAudio type

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Features :
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・Many wordsword対 応Easy to use
·costTheSuppressionIt wasUnmannedOperation Possible

1.3.2 recordingAudio type

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·charactersexTheEmphasizecan
・Direction/acting Of自由Every timeIs high
·update/ChangeTo TheagainrecordingIs necessary

1.3.3 real timevoiceType (operatorcorrespondence)

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Features :
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·operator Of品質 ServicesToDirect connection

1.4 Classification of guide robots by "movement method"

The guide robot isStationary typeand move型Mech robotin XNUMX minutes by bus from Yonago Station.Mobile robots can be broadly classified into three types:

1.4.1 Self-driving robots

Self-driving robots can automatically navigate preset routes and move autonomously while using sensors to recognize their surroundings.Comprehensive GuideIt is suitable for such situations and is used in office buildings and large facilities. Models equipped with SLAM technology can simultaneously estimate their own position and create a map while creating a map of the environment, allowing them to flexibly respond to complex environments.

1.4.2 Following robots

A following robot uses sensors to move by following a specific person or object.Transportation work in factories and warehousesIt is often used in these situations, but it can also act as a guide robot, following a specific person and providing guidance.工場,ExhibitionAssociationEtc,userとtogetherTomobileToguideUseToMake use ofCanYou.

1.4.3 Remote-controlled robots

A remote-controlled robot's movements are controlled by an operator from a remote location.Operators can grasp the situation in real timeBecause it allows for flexible response while maintaining the same quality, it is used for remote guidance and monitoring.StatusToResponseTheIt wassoftI対 応 It is possible.

1.5 Classification of Guide Robots by "Response Method"

Guide robots can also be classified according to the method they use to respond.

1.5.1 AI-enabled (conversational AI guidance)

AI-enabled robots are equipped with artificial intelligence and can communicate through natural language processing.Conversational guidance for visitorsIt is possible. Using voice recognition and voice synthesis technology, it can respond to a variety of questions. It can also provide guides and FAQs.

1.5.2 Program-based (pre-registration)

Programmable robots areGuidance based on pre-registered informationIt is suitable for specific route guidance, explanation of exhibits, etc. It can be operated with a relatively simple system, so the introduction cost can be kept low.ExhibitionMeetingMuseumな どで Offixed formguideTooppositeListenYou.

1.5.3 Remote customer service type (operator support)

Remote customer service robots areAn operator operates the robot from a remote location and communicates with visitors.The robot is equipped with a camera and microphone, allowing the operator to check on the visitor and provide detailed support.Incidentally,operatorTolimitEt al.figure,RemoteGroundToThereWhilelocalでcustomer対 応Theconduct必要 あるCaseIsEmployee RemotelyMech robotTheMake use ofToCaseAlsoThere is.

1.6 Use cases of guide robots

Guide robots are used in a variety of places. The main use cases are as follows:

Place	Usage examples
Commercial facility	Guidance within the facility, provision of store information, coupon distribution, stamp rally
office	Dealing with visitors, guiding them to meeting rooms, providing internal information, office tours
hospital	Guiding patients to examination rooms, providing information on waiting times, and providing medical information
Museums	Explanations of exhibits, museum guide, audio guide
Venues	Venue guidance, event information provision, participant reception, customer attraction

2. Benefits of Introducing Guide Robots

Companies can enjoy various benefits by introducing guide robots. A wide range of effects can be expected, including resolving labor shortages, improving customer satisfaction, and improving the company's image. Here, we will explain the main benefits of introducing guide robots from three perspectives.

2.1 Reducing costs through improved operational efficiency

Guide robots can operate 24 hours a day, 365 days a year, except for remote customer service types.Reduces the burden on employees and significantly improves work efficiencyFor example, by outsourcing guidance tasks to a robot, employees can focus on more complex tasks and work with higher added value. And by outsourcing tasks that previously required training to new employees to a robot, training costs can be saved. In addition, employees can take more flexible breaks and holidays, which also leads to improved work-life balance for employees. As a result, it also contributes to reducing labor costs.Mid- to long-term cost reduction effectsWe can expect this.
In addition, the guide robot provides accurate information, reducing human error.Reducing mistakes leads to improved customer satisfaction and reduced costs for handling complaints.It also leads to.

In the case of a remote service guide robot,Stay at homeDuty,RegionResident OfPeopleAlsoTo be able to work,usecanHuman resources OfWidth There is also the benefit of being spread out.

2.2 Improving customer satisfaction

Guide robots, except for remote customer service types, can always maintain a certain level of service. They are not affected by the physical condition or emotions of employees.Providing stable customer serviceThis will contribute to improving customer satisfaction. In addition, if the robot can speak multiple languages, it will be able to respond smoothly to foreign tourists,Serve a wider range of customersEven if there is a shortage of customer service staff, the guide robot can take over some of the work, allowing the overall quality of service to be maintained.

Furthermore, guide robots are highly entertaining,Give your customers a fresh experienceYes, you can. Interactions with robots are more likely to be remembered by customers, leading to a favorable impression of the company. Interactions with robots are especially attractive to customers with children,Acquiring repeat customersIt is expected to lead to the following:

Benefit	Details
Stable service provision	Accurate and consistent response
Available 24 hours a day, 365 days a year	Improving customer satisfaction by responding outside business hours
Responding to diverse needs	Multilingual support, facility promotion, etc.

2.3 Improving corporate image

The introduction of guide robots isAppealing to the company's innovative and advanced natureBy demonstrating your willingness to take advantage of the latest technology,Improve your company imageThis leads to differentiation from competitors. In addition, efficient business operations using robots will increase the credibility of the company.Expanding business opportunitiesIt also leads to.

In particular, in today's world where sustainability is a major consideration in corporate activities, the introduction of guide robots isEmphasizing high environmental awarenessReducing energy consumption through labor saving also contributes to fulfilling the social responsibility of the company.Improved evaluation from stakeholdersContribute to

3. Disadvantages of Introducing Guide Robots

Introducing a guide robot has both advantages and disadvantages. By properly understanding the disadvantages and considering countermeasures before introducing it, you will be able to achieve smooth operation.

3.1 Implementation costs

Guide robots incur various costs in addition to the unit price. For example, installation costs, software costs, customization costs, etc. If you choose to use an original avatar, you will also need to pay for the avatar production costs. In addition, in some cases, it may be necessary to set up a network environment before implementation, which may incur additional costs.

3.2. Operational costs

Operating a guide robot incurs ongoing costs, such as system usage fees, maintenance costs, and electricity bills. You also need to consider repair costs in the event of a breakdown or other problem. Depending on the robot, regular maintenance and software updates may be required, and these costs are also included in the operating costs. In the case of a remote-service guide robot, labor costs will also be incurred.

Expense items	Message
System usage fee	Cloud service usage fees, voice recognition and AI function usage fees, avatar production fees, etc.
maintenance cost	Regular inspections, repairs, software updates, etc.
electric bill	Electricity costs required to operate the robot
Other	Repair costs in case of breakdown

3.3 Preparation of the installation environment

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3.3.1 Indoors

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3.3.2 Outdoors

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3.4 What to do when a problem occurs

Because guide robots are machines, they can experience breakdowns and problems, such as system errors, sensor malfunctions, dead batteries, etc. When a problem occurs, it is essential to respond quickly.Manufacturer support systemPlease check the following points.alternativeBy preparing for such an incident, you can minimize the impact of the incident.

4. Key points for choosing a guide robot

There are many different types of guide robots, each with different functions and prices. In order to choose a robot that meets your needs, it is important to comprehensively consider the installation environment, required functions, and implementation costs. Below we will explain in detail the key points to choosing the best guide robot.

4.1 Installation environment

When deciding where to install a guide robot, if it is indoors, you will need to take into consideration the condition of the floor, the presence or absence of steps, the location of obstacles, etc.Before installation, it is important to thoroughly check the environment and ensure that the robot can operate stably.

4.1.1 Indoors

If you are installing indoors, check the following:

Expense items	Message
Floor condition	carpet,tile,concreteSuch,Mech robot SmoothTomobilecanOrTheConfirmIslandIn particular,Step TheAlmost neverflatIEnvironment hopeBetterKu,Mech robot RideYueHuhCan beStep OfhighさToAlsoNotes 必要.
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Placement of Obstacles	Mech robot SafeAndSmoothToactioncanSeeTopath OfWidth,ObstacleObject OfConfigurationTheAdjustmentTo do.People Manycome and goPlaceThen.contactpreventPolicyAlsoIt is important.
Communication environment	caseInsideMech robot OfcommunicationEnvironmentIt is,Wi-FiモデルOrYESBuilt-inモデルCrabTherefore異BecomeYou.Wi-FiEnvironment whole....ThereIfproblemThere is(I.e.But,indoorButcommunication unstableIIn the locationYESモデル OfMake use of RecommendationさRema.
Power	Mech robot OfbatteryCharging canYoappropriateIChargingFacility OfInstallationPlaceTheSecurelet's do it.

4.1.1 Outdoors

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4.2 Required Features

Guide robots come equipped with a variety of functions. By clarifying the functions you need, you can choose the most suitable model.

4.2.1 Guidance and dialogue functions

Features	Description
Voice guidance	voicebyguideFeaturesPresence or absence of,voiceSynthesis OfNaturalness,聞CantakeEase
Multi-Language Support	対 応Language number,言语switchingPossibility of
AICooperation	ConversationalAIと OfCooperationbyNATUREIDialogue,FAQ,Contact Us対 応 Of自动化
Touch panelSteps to follow	Touch panel Ofpresence or absence,Size, operability, displaycontent OfCustomizationsex
contentregenerationFeatures	Videos, images,voiceな ど OfPlayback function,promotion,ProductsDescriptionToMake use ofPossible

4.2.2 Movement and operation functions

Features	Description
Autonomous Movement	SLAMTechnology Ofpresence or absence,Cartography自己位置Estimation accuracy,DestinationUntil OfAutomatic Guidance
ObstacleObject Detection	InfraredLiDARな ど OfSensorpowered bypresence or absence,collisionAvoidance OfSafety
Remote control	Remotefromreal timeSteps to followPossibility,How to operate (PC /Smartphone appetc),Communication stability
Schedulemanagement/Automatic operation	Specified time・RouteToGroupZuiIt wasRegularPatrol/guide Of自動Execution Is it possible?

4.2.3 Hardware performance

Features	Description
batteryPerformance	Operating time,Charging time,Automatic chargingド ッ ク Ofpresence or absence
networkConnectionsex	Wi-Fi,4G,5Gな ど Ofcommunicationmeans,Stability andBusan AreaRestriction Ofpresence or absence
InstallationEnvironmentAdaptability	OutdoorsNumber対 応Presence or absence of dustproofPreventdroplet performance,Step,SlopeRoad OfCompatibility

4.2.4 Design and ease of use

Features	Description
design·brandsex	appearancethat’s a joy to receive. Ofimpression,Facilities andBrand Imageと OfAffinity
価格・running cost	initialImplementation costs,Rental plans, maintenanceSupport Ofpresence or absenceとPricesense

4.3 Implementation costs

The cost of installing a guide robot must consider not only the unit price, but also system usage fees and maintenance costs. Choose the model that best suits your budget.

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4.3.1 Base price

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5. Market price of guide robots

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5.1 Low price range(100Ten thousand(Within yen)

Low-priced guide robots include:From several hundred thousand yen to one million yenIt can be used at. Stand-type robots equipped with tablet devices and robots equipped with simple voice guidance functions mainly fall into this price range. It is suitable for cases where you want to keep the introduction cost down or where limited functions are sufficient.Remote communication,simpleOfIguideTheRealization officialThereCompanies/FacilityToRecommended OfPrice帯です。

• kubi (Kuby)
  　TabletTheattachmentOnfirstSwingSteps to follow PossibleIcompactIRemoteSteps to followrobot.FreeApplicationsTheMake use ofToIf so,iPadBodyTheIncludingBecauseOnAlso30Ten thousandYenWithinで OfLongevityNumber It is possible.EasilyRemoteToface"EnvironmentThewholeHuhEt al.Will be.

• OriHime (Orihime)
  　RemoteGround OfPeople 自 分 OfAvatarAsConversation andgesture canAvatarrobot.WarmthHave communication Possibleso,LongevityNumberAbout80Ten thousandYenFront and back 目安です。Dedicated to pre-school and extra curricular,welfareFacilityな どButIntroductionAchievements

5.2 中Price range (約 100~300Ten thousandCircle)

Mid-priced guide robots include:A human OflikeフォルムTheHaveIndependence型LargeWith a robot,100From 300 to XNUMX million yen (three-year comparison)It can be used with.Receptionist,FacilityInsidemobileTheIncludingAuthenticOfFriendly guidance and customer serviceTosuitableToothIt is.Voice dialogue,polyglotword対 応な ど OfheightFeaturesThePreparationDepending on the robot,It can also move autonomously.

• temi (Temi)
  　The current model istemi V3.Autonomous mobility,Bidirectional OfVideo calls and automated guidance using programs, AI voice dialogueな どThePreparationIt wasMultipurposeModel. Characterized by a human-like form.NumberPriceis about 250Ten thousandCircle(3Annual interestuse）so,Commercial facilities,Office,工場な どWide rangeon siteでActiveToothIt is.

• Pepper (pepper)
  　IntimacyCheapHumanoidMech robotso,expression,voicebyCustomer service,guideCan.NumberPrice ThehundredsTen thousandCircle sizeso,softwaredevelopment of,MaintenanceAgreementByPrice FluctuationIsland.event·Receptionistな どでWideKuMakeIIt is.

5.3 HighPrice range (約 300Ten thousandyen - 1,000 million yen）

High-priced guide robots areAbout 300 yen or moreIt is available at.ExpensiveCaseObiMech robotIt is,ScalabilityAndmobilePerformanceTo優れたModel of a large, self-supporting robot ApplicableTo do.

• temi GO (Temi Go)
  　temi V3TheBaseToExpansionさTopmodel.Remoteoperation function,Autonomous MovementToAdditione,mobileLarge capacity insideTransportation andIpoint It is a feature.equipmentな どThe載Let meon siteInsideThemobileEtc."Guidance + transportation" OftwoRoleResponsible forMech robot.BuyPriceis about450Ten thousandCircle(3Annual interestuseAssumption). Factory/Logistics/largeCommercialFacilities, etc.BusinessefficiencyChemical RequestCan beThe site is suitable.

Price range	Price range (purchase)	Main target robots	Major features
low price range	Several hundred thousand yen to 100 million yen	kubi, OriHime	Remote operation,Simple guide,Alter-ego dialogue
Mid-range	Approximately 100 million to 300 million yen*	temi V3,Pepper	AIDialogue,polyglotLanguage support, autonomous movement (temi)
High price range	From approx. 300 million yen*	temi GO	Remote operation + transportation,Business collaboration,CorporationForhighScalabilityTable Note*See 3-year usage fee

*See 3-year subscription fee

The above is only a guideline, and the actual price will vary greatly depending on the robot's functions and performance, manufacturer, scale of installation, etc. Also, consider the overall cost-effectiveness, taking into account the operating costs and maintenance costs after installation.

6. Thorough comparison of recommended guide robot models

With a wide variety of guide robots on the market, it is important to understand the characteristics of each and choose a model that best suits your company's needs. Here we will compare some representative guide robots.

6.1 kubi

Kubi, developed by Revolve Robotics, is a robot that can be used with iPads and other devices.Attaching a tablet deviceIt is a simple telepresence robot that can rotate its head remotely. By combining it with a video conferencing system or app, participants in remote locations can see their surroundings, making communication more realistic. It uses the tablet's camera, microphone, and speaker for communication, making it inexpensive and easy to introduce. As a guide robot, it can be used remotely.Simple guideSuitable for: No movement function.

Item	Details
Movement method	Stationary typeRobot (only head movement)）
Supported methods	Remote customer service type (AppearanceCall +Head-shaking/Controlled from PC as an avatar robot)
Specialty	Remote customer service, remote reception,Online interview,Educationon siteAtRemote Participation
Price range (purchase)	Low price range/approx.30Ten thousandYenWithin (body +iPad + Lifetime Use) *FreeApp or Application or Sakurabook AppNumberpremise
Features	Small size/卓上型Ministryspace.initialcost SafeKuIntroductionEasy to use,Feel free to say "face OfVisible Guide and

6.2 OriHime

OriHime, developed by Ory Lab, isRemote controlIt is an avatar robot that can be operated by hand. It is small and easy to carry, and equipped with a camera, microphone, and speaker, it can communicate from a distance. It is used as a tool to help people with physical limitations or people in remote locations to participate in society. As a guide robot,Remote customer serviceIt is specialized for and is ideal for situations where two-way communication with users is important. It does not have a monitor and cannot move, but it is attracting attention for its presence and social significance.

Features	Details
Movement method	Stationary typeRobot (nodding/hand movements, etc.)）
Supported methods	Remote customer service type(Apart egoMech robotAsPCからoperate)
Specialty	Remote customer service,Stay at homeWork support, education/welfareon siteAtremoteJoin
Price range	Low price range: Approximately 80 yen (unit + lifetime use)
Features	As an avatar robot, it excels at communication that emphasizes "presence" and "dialogue." It does not show its face.

6.3 Pepper

SoftBank RoboticsThe wolf is dead"Pepper" is widely known. Equipped with facial expression and voice recognition functions, it is capable of natural communication. It is used in a variety of situations, such as reception, guidance, and presentations. However,It does not have a self-propelled function.
"PepperIsTrademark of SoftBank Robotics.

Features	Details
Movement method	Stationary typeRobot (nodding/hand movements, etc.)）
Supported methods	Program setting type
Specialty	Store reception,Eventsreception,Locations
Price range	Mid-range/several hundredmillion yen (in the case of three-year operation)PlanByFluctuating)
Features	expression,gestureで Ofdialogue Good atEntertainmentsex Ofhighrobot.highCognitionEvery timeでtopicsexAlsoPRToEffectiveness

6.4 themes

temi isAutonomous driving functionIt is an AI-equipped guide robot equipped with voice recognition, face recognition, natural language processing, and other functions, enabling advanced communication.Supports remote operationThe system can also be operated remotely by an operator if necessary. Equipped with a variety of functions such as multilingual support, guidance, and advertisement display, it is used in a variety of places such as commercial facilities, hospitals, and offices.Supports all AI-enabled, program-set, and remote customer service typesThe flexibility we can offer is also a strength.

Features	Details
Movement method	Self-driving type(SLAMTechnologybymappingとSelf-disciplineRunning)
Supported methods	AI-enabled, program-setting, remote customer service
Specialty	Factory tours and sightseeingguide,Show Roomguidance,officeguidance,remotePatrol, advertising
Price range	Mid-price range: Approximately 250 million yen(In the case of 3-year operation）
Features	currentモデルIs ""V3".polyglotvoiceVoice guidanceAutonomous movement, communication,Moviedisplayな どMulti-function. Office,MunicipalitiesToAlsoIntroductionMany achievements

6.4 temi GO

temiGO isAutonomous driving functionIt is an AI-equipped guide robot equipped with voice recognition, face recognition, natural language processing, and other functions, enabling advanced communication.Supports remote operationThe system can also be operated remotely by an operator if necessary. Equipped with a variety of functions such as multilingual support, guidance, and advertisement display, it is used in a variety of places such as commercial facilities, hospitals, and offices.Supports all AI-enabled, program-set, and remote customer service typesThe flexibility we can offer is also a strength.

Features	Details
Movement method	Self-driving type(SLAMTechnologybymappingとSelf-disciplineRunning)
Supported methods	AI-enabled, program-setting, remote customer service
Specialty	Factory tours and sightseeingguide,Show Roomguidance,officeguidance,remotePatrol, advertising
Price range	Mid-price range: Approximately 250 million yen(In the case of 3-year operation）
Features	currentモデルIs ""V3".polyglotvoiceVoice guidanceAutonomous movement, communication,Moviedisplayな どMulti-function. Office,MunicipalitiesToAlsoIntroductionMany achievements

There are many other guide robots available besides those mentioned above. Compare the features and price ranges of each to choose the robot that best suits your company's needs.

7. Guide Robot Introduction Examples

Here we will introduce examples of guide robots being used in various industries. Guide robots contribute to improving work efficiency and customer experience, and their usage varies widely depending on the industry and purpose of the facility.

Among them,Equipped with autonomous mobility and video calling capabilities"temi"has been introduced in many locations and there are many examples of its use. It is being used in a wide range of situations, such as medical institutions, factories, showrooms, tourist facilities, and offices, and is highly regarded for its flexibility and immediate usability, such as remote customer service, automated guidance, and operation as an online guide.
Here, we will introduce some of the most common cases.temi usage historyWe will introduce the following: