"Handling of personal information when making inquiries"
(1)Name of business operator
iPresence Co., Ltd.
(XNUMX) Name or title, affiliation and contact information of the personal information protection manager (or his/her agent)
Personal information protection manager:Christopher's Chris Francis
e-mail:info@ipresence.jp
Phone Number:050-3138-4828
(3) use of personal information
The personal information entrusted to us by our customers will be used only for the purposes listed below.
・To answer your questions
・To expedite support responses
・To save the inquiry response history in the customer management system
・To provide you with additional information about products you have purchased
・To provide customers with information about new products
・To use the information from inquiries for sales analysis
・To provide services and information to you
・To improve the quality of services and information provided
(4) Provision of personal information to third parties
The personal information acquired will be used unless required by law, etc.third partyToWe will not provide it.
(5) Consignment of Personal Information Handling
All of the handling of acquired personal information orThere may be cases where some of the work is outsourced. In such cases, we will give our best consideration to the matter.
(6) Provision of personal information to third parties in foreign countries
・Customer information management system outsourcing
(XNUMX) Name of the foreign country concerned
・California, United States
・
(XNUMX) Systems concerning the protection of personal information in the relevant foreign country
[The system for personal information protection in the country is described below, so please be sure to check it.] ]
(https://www.ppc.go.jp/files/pdf/ccpa-provisions-ja.pdf)
(https://www.ppc.go.jp/files/pdf/india_report.pdf)
(XNUMX) Measures taken by the third party to protect personal information
・The contractor (California, USA)OECDPrivacy GuidelinesWe have taken all measures to comply with the eight principles.
・The outsourcing company (India) has taken safety measures in accordance with the following laws and regulations. (https://www.ppc.go.jp/files/pdf/india_report.pdf)
(7) Consequences of not providing personal information
Providing personal information is optional. If you do not provide some of the information regarding your personal information, we may not be able to respond to your inquiry.
(8) Personal data heldDisclosure and Inquiry Desk
Retained by the Company at the request of the individualRetained personal dataDisclosure of personal information, notification of purpose of use, correction, addition or deletion of content, suspension of use, deletion and suspension of provision to third parties(hereinafter referred to as "disclosure, etc.").
For the contact point for disclosure etc., please refer to the "Contact Information for Complaints, Consultations, etc. Regarding Our Handling of Personal Information" below.
(9) Acquisition of personal information in a manner that the individual cannot easily recognize
Acquisition of personal information in a manner that cannot be easily recognized by the individual, such as by using cookies or web beaconsWe are doing the following.
A cookie is a small information file exchanged between your computer and the website, and is used only to improve the content of the website and the services we provide to make you more satisfied.
A web beacon is a technology that works together with cookies to grasp the access status from the individual's computer and to collect statistics on web page browsing status, etc.
In addition, these cookiesWeb beacons do not collect information that can identify you or your computer, but if you do not wish to use cookies or web beacons, you can disable their use by adjusting the settings on your browser.
(10) Safety management measures for personal information
We will take necessary and appropriate measures to prevent and correct any leakage, loss or damage of the personal information we obtain, and to manage the personal information safely.
After responding to your inquiry, the personal information we have collected will be deleted within our company.
(11) Personal Information Protection Policy
Please see our privacy policy on our website.
(12) Contact point for complaints, inquiries, etc. regarding our handling of personal information
[Name of window]
Personal Information Inquiry Desk
[contact address]
Contact Person: Christophers Chris Francis
Address: Kobe Fashion Mart, 6-9 Naka Mukaiyoko-cho, Higashinada-ku, Kobe, Hyogo Prefecture
Phone/FAX: 050-3138-4828