iPresenceTeleRobo Temi Hospital Case Study | Daini Kawasaki Saiwai Clinic | Starts joint research on the use of robots in outpatient/guidance work – Aiming to resolve labor shortages in medical settings

TeleRobo Temi Hospital Case Study | Daini Kawasaki Saiwai Clinic | Starts joint research on the use of robots in outpatient/guidance work – Aiming to resolve labor shortages in medical settings

Social Medical Corporation Foundation Sekishinkai Daini Kawasaki Saiwai Clinic (hereinafter referred to as Daini Kawasaki Saiwai Clinic) and iPresence LLC (hereinafter referred to as iPresence), We have started joint research on the use of robots in outpatient work on September 2023, 9.We are developing a long-term medical facility dissemination model with the aim of using the telepresence avatar robot temi to support and improve the work of medical workers in medical facilities, including outpatient treatment.

Since the start of joint research at the Daini Kawasaki Saiwai Clinic,He has been working on using temi in the hospital every day, and the things he can do have gradually increased.We spoke to Director Sekigawa and Executive Director Sasaki of the Daini Kawasaki Saiwai Clinic about the time they introduced Temi and their future plans.


Aiming for work sharing with robots in anticipation of a society with a declining population

Concept of utilizing IT and robots to realize work sharing

(Director Sekikawa) As a manager, I always value the ability to anticipate the future.If we look ahead to the future of medical care, we will see a population decline not only in Kawasaki but throughout Japan.ThenI think there will also be a decline in the workforce.

(Director Sekikawa) One thing we are already doing at our hospital is work sharing*.So-calledDoctorrole ofAdministrative clerks (medical clerks) and others are taking the place of doctors, but there will come a time when they cannot keep up.At that time, we will have to utilize robots.I've always thought that.I am already focusing on how to efficiently utilize IT in medical care, but at times like these,Exhibited at the 31st General Meeting of the Japanese Medical Association,I met iPresence's telepresence avatar robot temi.
* Divide work that used to be done by one person among multiple people to reduce the burden on one person.


While researching the avatar robot Temi, I realized that it might be useful for hospital work.

(Director Sekigawa) When I saw temi moving and making a sound inside the venue, I wondered what it was and called out to iPresence.I've been thinking about the decline in the labor force,At that point, when I saw Temi, I just felt like I could do something with it.

(Director Sekikawa) Inside the venue, Temi was walking close to me*, and I felt like she was looking up at me.The scene is usually when a patient comes to the hospital.An image comes to mind of a patient who takes care of patients in place of busy staff members.,The idea was that this robot might be able to replace something.
However, after returning to the hospital, I researched and talked about temi while talking with the office manager, and as I felt there were various possibilities, I decided to have him give a lecture on this.


For temi introduction,Three points that Daini Kawasaki Saiwai Hospital cherishes

(XNUMX) Through trial and error, temExpand the range of use of i

(Director Sekikawa) I usually talk to the staff at the morning assembly.I met Temi again at a medical general meeting, and when I talked about how we need to apply this to the medical field in the future, the staff sympathized with me.For thatTrial and error, so-called one step forward and one step back, two steps forward and one step back, just do it little by little..
I also explained to them that this is a pioneering project in the medical world in a big sense, so we should think about it carefully.

The map on Temi Center has been gradually completed based on staff opinions.Temi provides autonomous travel guidance based on this map.


(XNUMX) Regular meetings with iPresence allow staff opinions to be expressed more concretely

(Director Sekigawa) First of all, since this is a world that no one knows and we have never experienced, we started by deciding where to place it because we wanted to prioritize safety.Currently, it is limited to things like a line from the endoscopy room to the waiting room, which has a clear purpose.We plan to gradually place them in areas where there are many patients..I would like to be able to get help from the outpatient booth on the second floor, which has a lot of people, within the current work system.

When you press the destination guidance button on temi's screen, guidance will automatically start.Movement speed can also be adjusted.

(Administrative Director Sasaki) I think that in the future, if you take on some of the work you are doing now, you will see numerical results. I attend every meeting (with iPresence), and each time I see it, I feel like all the staff members are now able to come up with more specific plans compared to the beginning, and I think that's a really good thing.


(XNUMX) The latest introduction cost isThink of it as “staff education” and bring about changes in the organization.

(Secretary Director Sasaki) I imagine that it will take time to tackle new things.However, from an educational perspective,I think it is important for employees to become accustomed to such initiatives..When you're trying to make a change, you'll be in trouble if even just one person takes a different direction.

This project is one of them, and although we started without knowing how we should proceed, I think (through regular meetings with iPresence) the staff's opinions and direction are starting to come together.

Temi center scheduler setting screen that reflects the staff's opinion that they want Temi to perform this action at this time every week.



Joint research using robots with the aim of becoming a role model for the medical world

``We need to utilize robots not only to solve problems at our own hospital, but also for the sake of the next generation of medical professionals,'' says Director Sekikawa.And her thoughts, andDirector Sasaki and the entire team at the hospital sympathized with this idea, and now we are gradually able to do more and more things with temi.Director Sasaki also said, ``If you take on a part of the work we are currently doing, you will be able to see solid results in terms of numbers (such as cost effectiveness), and together with iPresence, we will create a one-touch system that anyone in the field can use. I'm looking forward to the future, saying, ``I want to further increase the functions that can be done with ``.

About the relationship with iPresence``We have a very good relationship as they respond to requests from the field, and we just need to do things so that we can both explore new things, and then we want to share that information with each other, rather than giving negative opinions.'' I think it's very positive and positive."I received a comment from Executive Director Sasaki.Thank you, Director Sekikawa and Director Sasaki, for taking the time to interview us!Social Medical Corporation Sekishinkai Daini Kawasaki Saiwai Clinic and iPresence will continue to conduct joint research on the use of robots in outpatient work.

Interview destination: (Social Medical Corporation Foundation Sekishinkai Daini Kawasaki Sachi Clinic)