App update information

iPresence[Telepotalk (Android version)] Apology and notice regarding system failure

[Telepotalk (Android version)] Apology and notice regarding system failure

Thank you for using the Telepotalk app.

We are currently experiencing a connection failure with the Telepotalk app (Android version), and we are investigating the cause and working to restore it.We apologize for the inconvenience.

Details will be announced on the latest information on this site as soon as they are known.

[Time zone of failure]
・The early morning of August 2022, 11
*Currently under investigation

・Contract users using the Telepotalk app (Android version)

・The app does not start

【current situation】
・Under investigation and recovery work


【Alternative proposal】
・If you have an iOS device: Please use the Telepotalk app (iOS version).
・Please use the Avatar Robot for Zoom app (version 4.1.0) (Install and update here:
・When using kubi: Please use the kubi operation application "kubi Connect" (For detailed operation procedures, please refer toCenter of kubi product pagePlease refer to the)
・When using temi:temi centerplease use


If you have any questions regarding this system failure,Inquiry from the contact form.

Contact form:

We sincerely apologize for the inconvenience caused.

We will respond as soon as possible.Thank you.