App update information

iPresence9/2 update [Telepotalk (iOS version)] Apology for system failure and notice of recovery

9/2 update [Telepotalk (iOS version)] Apology for system failure and notice of recovery

Thank you for using the Telepotalk app.

Since the early hours of August 2022th, 8, we have been unable to log in due to a connection failure in the app, but on September 18nd, we completed the restoration of the iOS version of the Telepotalk app.
We would appreciate it if you could update your current Telepotalk app and use it with the latest version (3.5.3).

Update the Telepotalk app for iOS (version 3.5.3) here:https://apps.apple.com/jp/app/telepotalk/id1552527084

We sincerely apologize for any inconvenience caused.

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[Time zone of failure]
・The early morning of August 2022, 8
*Currently under investigation

[Subject]
・Contract users using the app

【phenomenon】
・After logging in to the app, the app crashes when connecting to a call and cannot be used.

【current situation】
・iOS version: Telepotalk app (version 3.5.3) is now available on the App Store
・Android version: Restoration available
・Temi version: Restoration is underway

[Cause]
・Due to a system update on the Zoom side, an inconsistency occurs in the version of Zoom you are using, making it impossible to use the Zoom system.

[Response to this cause]
・On August 8th, the problematic Zoom version was updated.
・Final confirmation and testing on September 9, and submission of Telepotalk app (version 1) to the App Store
・ Passed the App Store review on the 2nd and started offering a new version

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If you have any questions regarding this system failure,Inquiry from the contact form.

[Contact]
Contact form:https://ipresence.jp/contact/

We apologize again for the inconvenience caused.
In the future, we will work to prevent recurrence so that similar events do not occur.

We also deeply apologize for the inconvenience caused by using the app on Android and temi.
We will let you know as soon as it is restored.Thank you.

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