App update information

iPresencetemi version [Avatar Robot for Zoom] Apology for system failure and notice of recovery

temi version [Avatar Robot for Zoom] Apology for system failure and notice of recovery

Thank you for using the temi version of the "Avatar Robot for Zoom" app.
 
From the early hours of August 2022th, 8, we were unable to log in due to an app connection failure, but restoration work was completed on September 18st.
We would appreciate it if you could update your current temi version of the "Avatar Robot for Zoom" app and use it with the latest version (1.3.0).
In addition, there are procedures and precautions for update installation, so please refer to the following and install the latest version.

Click here to update and install the temi version of the "Avatar Robot for Zoom" app (version 1.3.0):https://market.robotemi.com/

We sincerely apologize for any inconvenience caused.
 
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[Time zone of failure]
・The early morning of August 2022, 8

[Subject]
・Contract users using the app

【phenomenon】
・I can't log in to the app

【current situation】
・A new version of the “Avatar Robot for Zoom” app (version 1.3.0) is now available on the Temi Store app marketplace (hereafter, Temi Store)
Use with kubi → Resolved on August 8 (details Click here for more information.Please refer to the)
Use with temi → Resolved on September 9 (available at Temi Store)

[Cause]
・Due to a system update on the Zoom side, an inconsistency occurs in the version of Zoom you are using, making it impossible to use the Zoom system.

[Response to this cause]
・On August 8th, the problematic Zoom version was updated.
・On August 8st, the final confirmation and test was carried out, and the "Avatar Robot for Zoom" application (version 31) was submitted to the Temi Store.
・On September 9st, the new version (1) was released after passing the Temi Store review.

If you have any questions regarding this system failure,Inquiry from the contact form.

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temi version application update installation procedure

temi's "Settings" → "Apps and permissions" → "Temi Store App Marketplace" → "Avatar Robot for Zoom" update

▷ Phenomenon that may occur during update installation
・Unable to update the temi version of the app: A message such as "Failed to update some skills" is displayed and the update fails.

▷Assumed cause
Deleting the old "Avatar Robot for Zoom" app does not work and cannot be updated

What to do if you cannot update normally

1. Temi Store【https://market.robotemi.com/] and once "Disable" "Avatar Robot for Zoom"
2. After a while, check that "Avatar Robot for Zoom" has been deleted from "Settings" → "Apps and Permissions" → "Temi Store App Marketplace" on temi.
3. Again, go to the Temi Storehttps://market.robotemi.com/] and once "Enable" "Avatar Robot for Zoom"
4. After a while, check that "Avatar Robot for Zoom" is installed in Temi's "Settings" → "Apps and Permissions" → "Temi Store App Marketplace".

Precautions after updating the temi version of the app

Only once after installation, you will be asked for permission to use Zoom, camera, and microphone when VideoChat starts, so please allow it (turn it on because it is off).

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[Contact]
Contact form:https://ipresence.jp/contact/

We apologize again for the inconvenience caused.
In the future, we will work to prevent recurrence so that similar events do not occur.

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