App update information

iPresence8/23 update [Avatar Robot for Zoom] Apology for system failure and notice of recovery

8/23 update [Avatar Robot for Zoom] Apology for system failure and notice of recovery

Thank you for using the Avatar Robot for Zoom app.
 
From the early hours of August 2022th, 8, we were unable to log in due to an app connection failure, but restoration work was completed on September 18st.
Please update your current Avatar Robot for ZOOM app to version 3.7.8 on the App Store and use it.

Update the Avatar Robot for ZOOM app (version 3.7.8) here:https://apps.apple.com/jp/app/avatar-robot-for-zoom/id1463359897

We sincerely apologize for any inconvenience caused.
 
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[Time zone of failure]
・The early morning of August 2022, 8

[Subject]
・Contract users using the app

【phenomenon】
・I can't log in to the app

【current situation】
・A new version of the Avatar Robot for ZOOM app (version 3.7.8) is now available on the App Store
Use with kubi → Solved
Use with temi → Restoration around the end of September (due to re-application to temi app store)

[Cause]
・Due to a system update on the Zoom side, an inconsistency occurs in the version of Zoom you are using, making it impossible to use the Zoom system.

[Response to this cause]
・On the 18th, the problematic Zoom version was updated.
・On the 19th, final confirmation and testing will be carried out, and the Avatar Robot for ZOOM app (version 3.7.8) will be submitted to the App Store.
・ Passed the App Store review on the 20nd and started offering a new version

[Alternatives for using temi]
-temi centerplease use

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If you have any questions regarding this system failure,Inquiry from the contact form.

[Contact]
Contact form:https://ipresence.jp/contact/

We apologize again for the inconvenience caused.
In the future, we will work to prevent recurrence so that similar events do not occur.

We also deeply apologize for the inconvenience caused by using the app on temi.
We will let you know as soon as it is restored.Thank you.

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