Thank you for always using Telepotalk / AVATAR Robot for Zoom / iPresence for Zoom.
There is currently a connection failure with AVATAR Robot for Zoom / iPresence for Zoom, and we are investigating the cause and working to restore it.We apologize for any inconvenience caused.As soon as we have more details, we will update them on this website.

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■ Time of failure occurrence
・Early morning of August 2023, 11 *Currently under investigation
[Subject]
・For users using Telepotalk / AVATAR Robot for Zoom / iPresence for Zoom
【phenomenon】
- Unable to start video call
【current situation】
・Under investigation and recovery work
[Cause]
·investigating

■ Alternative
・When using kubi: Please use the kubi operation application "kubi Connect" (For detailed operation procedures, please refer toCenter of kubi product pagePlease refer to the)
*Kubi is basically an iPad, but you can use an iPad, Android, or PC (Windows/MAC) as the operating terminal. (Can also be operated from a browser)
*The kubi Connect app is only for controlling the kubi itself.It is necessary to launch a separate web conference system (Zoom, Teams, or any other web conference system you are using).

・When using temi:temi centerplease use

If you have any questions regarding this system failure, please contact us using the contact form or contact our sales representative.
[Contact]
Contact form:https://ipresence.jp/contact/
We sincerely apologize for the inconvenience caused.We will respond as soon as possible.Thank you.