App update information

iPresence[Telepotalk / AVATAR Robot for Zoom] Apology and notice regarding system failure

[Telepotalk / AVATAR Robot for Zoom] Apology and notice regarding system failure

Thank you for using Telepotalk and AVATAR Robot for Zoom.
Currently, there is a connection failure between Telepotalk and AVATAR Robot for Zoom, and we are investigating the cause and working to restore it.We apologize for the inconvenience.Details will be announced on the latest information on this site as soon as they are known.

__________________________________
■ Time of failure occurrence
・Early morning of August 2023, 8 *Currently under investigation
[Subject]
・Users using Telepotalk/AVATAR Robot for Zoom
【phenomenon】
・Cannot start a Zoom meeting
【current situation】
・Under investigation and recovery work
[Cause]
·investigating

■ Alternative
・When using kubi: Please use the kubi operation application "kubi Connect" (For detailed operation procedures, please refer toCenter of kubi product pagePlease refer to the)
*Kubi is basically an iPad, but you can use an iPad, Android, or PC (Windows/MAC) as the operating terminal. (Can also be operated from a browser)
*The kubi Connect app is only for controlling the kubi itself.It is necessary to launch a separate web conference system (Zoom, Teams, or any other web conference system you are using).

 

If you have any questions regarding this system failure, please contact us using the contact form or contact our sales representative.
[Contact]
Contact form: https://ipresence.jp/contact/
We sincerely apologize for the inconvenience caused.We will respond as soon as possible.Thank you.

↑