Terms and Conditions

These Terms of Use (hereinafter referred to as the "Terms") apply to iPresence Co., Ltd. (hereinafter referred to as the "Company").
These Terms and Conditions set forth the terms of use and purchase conditions for all services and products provided by (hereinafter referred to as the "Services"). Unless a separate individual contract has been concluded, all customers, including sales partners (hereinafter referred to as "customers"), are required to use this service in accordance with these Terms.

Article 1 (Applicable): These Terms shall apply to all relationships between customers and the Company regarding the use of this Service.

Article 2 (Purchase Fee and Usage Fee)

As compensation for using this service, the customer shall pay the fee separately determined by the company and displayed on this website, or agreed to in writing by both parties, by the method specified by the company.
Unless otherwise agreed in writing, payment terms for purchase fees and service fees shall be issued within 14 days from the date of issuance of the invoice, at the time of delivery for product purchases, or at the end of the month for service use. .
If the customer is late in paying the purchase price or usage fee by one month or more after the payment due date, a notice will be issued, and if the customer is late in paying the purchase price or usage fee by more than three months, the customer will pay a late payment fee at the rate of 1% per year. Masu.

Article 3 (Prohibited matters)

Customers must not engage in the following acts when using this service.

Acts that violate laws or public order and morals, and acts that immediately lead to violations of public order and morals
Acts that infringe intellectual property rights such as copyrights and trademark rights of the Company or others
Acts that infringe on the property, privacy or portrait rights of others
Acts that damage the reputation or credibility of the Company, content providers of the Service, or other third parties
Acts of falsifying or erasing information of the Company or others that can be accessed through the Service
Acts of leaking personal information other than the principal to other members or third parties
Acts of pretending to be another person and using this service
Political activities, religious activities, or acts linked to them, or acts contrary to public order and morals
Acts of using the name of the Company without permission
Acts of licensing, lending, transferring, selling, or providing other collateral for the Service to a third party without permission
Acts that attempt to interfere with the operation of this service
Acts that go against the purpose of this service and lead to crime
Acts that directly or indirectly provide benefits to anti-social forces in connection with this service
Other acts that we deem inappropriate

If the Company determines that the customer's conduct falls under any of the following items, it will suspend all or part of the relevant conduct without prior notice and take all measures to eliminate the violation. We shall be able to

Article 4 (Usage restrictions)

In the following cases, the Company may restrict the customer's use of all or part of the Service or cancel the customer's right to use the service without prior notice.

If you violate any provision of this agreement.
When it turns out that there is a false fact in the registered items.
In addition, if the Company objectively determines that the use of this Service is inappropriate, the Company shall not be responsible for any damage caused to the User due to the Company's actions pursuant to this article.

Article 5 (Disclaimer)

Our company's liability for non-performance of obligations shall be exempted if the liability for non-performance is not due to our intention or gross negligence.
If the Company is liable for any reason, in any case, the Company shall compensate within the scope of damages that would normally occur and within the scope of the sales price for paid services (or the equivalent of one month's worth of damages in the case of continuous services). shall be solely responsible for compensation.
The Company is not responsible for any transactions, communications or disputes that occur between the user and other users or third parties regarding this service.

Article 7 (Transfer/Sale of Service): We do not guarantee the legal compliance and validity of the contents of this service.In order to expand this service, we may acquire other companies' services or companies, sell this service to other companies, or outsource the operation of this service to other companies.In that case, all or part of the customer's information may be transferred to a third party for the purpose of continuing the service provided to the customer or for other service management purposes.If we sell this service, we may transfer the customer's personal information without prior consent.In this case, regarding the protection of personal information, the transferee shall be required to handle personal information at the same level or higher as when we operate.

Article 8 (Change of Terms of Service): If the Company deems it necessary, the Company may change these Terms at any time without notifying the Customer.

Article 9 (Notification or Contact): Notifications or communications between the customer and the Company shall be made in the manner determined by the Company.

Article 10 (Prohibition of transfer of rights and obligations): The customer may not transfer the status under the usage contract or the rights or obligations based on these terms to a third party or provide it as collateral without the prior written consent of the company.

The 11 Article (Governing Law, Jurisdiction): Japanese law will be the governing law in interpreting these terms.
In the event of a dispute regarding this service, the court having jurisdiction over the location of our head office shall be the exclusive jurisdiction.

Rental terms

Thank you for using the products of iPresence (hereinafter referred to as "Party A").When the customer uses the products owned by Party A and all the accessory parts of the products (hereinafter referred to as "products"), the customer shall promise the following.

This rental contract is for renting (renting) the product for the period and fee described in the contract slip with the customer.
If the customer's identity is not clear, we may ask for a security deposit.This security deposit secures all of your obligations under this contract.
During the rental period, even if you cancel in the middle of the rental period, we cannot refund the fee for the initial rental period.
We will prepare the necessary items according to the decided plan.
At the end of the event, we may conduct a hearing to determine if the customer was satisfied.
The product will be shipped to the location specified by the customer.Please return it promptly at the end of the rental period.
Please use the product according to the purpose of use, and please be careful about storage.
When returning the product to Party A, if the product is damaged due to normal use, or if the product is damaged beyond the cost and requires repair, we will ask you to compensate for the cost equivalent to the repair price.
If there is a risk that a third party will seize, provisionally seize, or claim rights regarding the product, please immediately notify Party A to that effect.
The customer shall not let a third party use the product, or dispose of it by transferring, pledging, subleasing, transferring possession, etc.Also, do not modify or modify the product.
If the product has a structural defect and repairing it does not achieve the customer's purpose of use, please contact us immediately.Party A will rent a similar or equivalent substitute.If there is no replacement, we will be exempt from any responsibility by refunding the rental fee on the above slip.
If the product cannot be returned or repaired while it is in the customer's possession, in addition to the fee during the rental period (if the period is exceeded, the extension fee for that period), Party A will We will compensate you for the same amount as the calculated price of the product.
Party A is not responsible for any damage caused by the customer's carelessness when using the product.
Party A shall not be held responsible for any damage caused to the customer such as failure to achieve the purpose of use after handing over the product to the customer after confirming the operational functions of the product.
In the case of home delivery, please open the package immediately after receiving the product, check the instruction manual etc. by yourself and check the product so that the purpose of use can be achieved.If you do not achieve the purpose of use after checking, please contact us immediately.
If the product is stolen or caught in a fire, the customer will be required to report the theft and obtain proof of damage. (Excluding overseas) If Party A receives insurance benefits, no compensation will be charged except for the deductible amount.

Privacy Policy

iPresence Co., Ltd. deeply recognizes that the personal information of our customers is important information that constitutes privacy in implementing the business of providing cutting-edge technology equipment, robot equipment, communication equipment, software, and related services. When handling personal information at We will continue to live up to your expectations and trust in our company.

Acquisition, use, and provision of personal information

When acquiring personal information, we will specify the purpose of use, acquire the necessary information, notify or announce the purpose of use, and use it within that scope.
Acquisition, use, and use of personal information is a third party, and we will obtain the consent of the individual or his/her family.
Businesses entrusted by our company will understand the purpose of the Personal Information Protection Law and guidelines when outsourcing work, and will respond in accordance with them. , provide information, and appropriately supervise subcontractors.

Compliance with laws and regulations

We will comply with laws and regulations regarding personal information, national guidelines, other norms and social order, and strive to protect personal information appropriately.

Appropriate management of personal information

We are fully aware of the dangers of unauthorized access, loss, destruction, falsification, leakage, etc. of the personal information we handle, implement reasonable security measures, and take appropriate corrective measures in the event of a problem. will be taught.

Response to inquiries

We will properly respond to inquiries regarding the disclosure, correction, suspension of use, complaints, etc. of the personal information we handle.

Continuous improvement

In order to ensure that all executives and employees are thoroughly aware of our efforts to protect personal information, our company will establish regulations regarding personal information protection and will continue to provide necessary education.
In order to prevent and correct unauthorized access to personal information, leakage, deterioration, or damage of personal information, we will establish regulations and take safety measures within our company.

June 2022th, 6 enacted
Revised November 2024, 3

[change history]
December 2023, 12 Correction of text in the text due to company name change
The notation of “iPresence LLC” was corrected to “iPresence Co., Ltd.”
The notation of “representative employee” has been corrected to “representative director”
March 2024, 3 Minor wording corrections

iPresence Co., Ltd.
Representative Director Christopher's Chris Francis

<Contact information regarding personal information protection policy>
Contact point for personal information inquiries
6-9 Koyo-cho Naka, Higashinada-ku, Kobe City, Hyogo Prefecture
Kobe Fashion Mart
Privacy Manager Christophers Chris Francis
TEL 050-3138-4828

About personal information we handle

We are committed to the appropriate protection of personal information based on the "Privacy Policy" in the Company. For personal information held or, get to our offer for the business, we will inform as follows.

(1) Name of the business operator handling personal information

iPresence Co., Ltd.

(XNUMX) Name or title, affiliation and contact information of the personal information protection manager (or his/her agent)

Personal information protection manager	christophers　 Chris Francis
電子メール	info@ipresence.jp
Phone	050-3138-4828

(3) use of personal information

The purpose of use of personal information handled by our company in our business activities is as follows.

(XNUMX) Retained personal data
Type of personal information	purpose of use
Business partner information	For business management, various communications, billing, and payment management
Employee information	For use in work related to employee management (work, labor, personnel management work, salary-related work, welfare work, etc.)
Recruitment applicant information	To use for work related to recruitment (provide information on recruitment, determine whether or not to hire, contact regarding recruitment work, etc.)
Retiree information	To contact with retirees and respond to inquiries from retirees
Inquirer information	To respond to inquiries
Principal and agent information (When requesting disclosure, etc.)	To respond to requests for disclosure, etc.
Product purchaser information	For use in customer management, product sales, and mailing
Purchaser information from EC site	For use in managing purchasers, selling products, mailing, after-sales care, and responding to returns
Seminar attendee information	To use for student management and work related to seminars

In addition, the purpose of use shall be as specified in writing individually.

(XNUMX) Other acquired personal information
Type of personal information	purpose of use
Personal information acquired through commissioned work	Management of seminar attendees, use for operations related to seminars, information management of campaign applicants, confirmation and inquiry of users when using services, notification of winning campaigns in campaign secretariat operations for outsourced operations, and related to campaigns for shipping products To respond to inquiries
Information obtained from recruitment websites	To judge and notify applicants whether or not they can be hired

(XNUMX) Inquiries regarding personal information

For complaints, consultations, and inquiries regarding the handling of personal information, including those related to retained personal data, please contact the [Inquiry Desk] below.

(5) offer destination of the resolution of the name and the complaints of the authorized personal information protection organization that belongs

None

(XNUMX) Procedures for disclosure, etc.

Regarding the retained personal data, we will not disclose the person himself/herself (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure and suspension of provision to third parties, provision to third parties We will promptly respond to requests for records).If you wish, we will respond within a reasonable period and scope after confirming that the person making the request is the person himself/herself or his/her agent.

(XNUMX) Receiving method and contact point for disclosure, etc.

For requests for disclosure, etc. of retained personal data, please contact the following reception desk.Once you contact us, we will send you our prescribed "Request Form for Disclosure of Retained Personal Data" by mail, e-mail, etc.Please fill in the contents and enclose the necessary documents and apply by mail or e-mail. (The shipping fee will be borne by the claimant.)
After confirming that you are the person (or your agent), we will respond according to your desired disclosure method.

(XNUMX) Measures taken for safe management of personal information

In order to handle personal information strictly, we have formulated personal information protection regulations based on a personal information protection policy that complies with JIS Q 15001 and operate a personal information protection management system.
In order to ensure the proper handling of personal information, we take security control measures from four perspectives: organizational, human, physical, and technical.

For specific safety management measures, please contact us from the [Inquiries] below.

We have outsourced operations to third parties in foreign countries (California, India, Ireland, San Francisco, USA), but we have taken appropriate safety control measures such as understanding the external environment.

(XNUMX) Provision to third parties in foreign countries

(1) Consignment of customer information management system
(XNUMX) Name of the foreign country concerned

United States California
India

(XNUMX) Systems concerning the protection of personal information in the relevant foreign country
[The system for personal information protection in the country is described below, so please be sure to check it.] ]
(https://www.ppc.go.jp/files/pdf/ccpa-provisions-ja.pdf）
(https://www.ppc.go.jp/files/pdf/india_report.pdf）

(XNUMX) Measures taken by the third party to protect personal information

The subcontractor (California, USA) has taken all measures corresponding to the 8 principles of the OECD Privacy Guidelines.
The subcontractor company (India) has taken safety measures based on the following laws and regulations. (https://www.wipo.int/edocs/lexdocs/laws/en/in/in098en）

(2) Consignment of online payment services
(XNUMX) Name of the foreign country concerned

United States California
Ireland

(XNUMX) Systems concerning the protection of personal information in the relevant foreign country
[The system for personal information protection in the country is described below, so please be sure to check it.] ]
(https://www.ppc.go.jp/files/pdf/california_report.pdf）
(https://www.dataprotection.ie/ga）